Refund policy
Last updated: January 27 2026
We make snack food. Not appliances.
So refunds are simple, fair, and follow Australian Consumer Law.
The short version
If something’s wrong with your order, we’ll fix it.
If you’ve just changed your mind after opening the bag, we can’t take it back.
Your rights under Australian Consumer Law
Our products come with guarantees that cannot be excluded under Australian Consumer Law.
You’re entitled to a replacement or refund if the product:
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Is faulty
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Is damaged
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Is not as described
Food products & change of mind
Because our products are food:
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We do not accept change-of-mind returns
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We cannot accept returns of opened items
This is about food safety, not being difficult.
If there’s an issue
If something isn’t right, email us at lovehate@bougiesnacks.com with:
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Your order number
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A brief description of the issue
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Photos if relevant (helpful, not mandatory)
We’ll get back to you promptly and sort it out.
Refund method
Approved refunds will be processed to the original payment method.
Timing depends on your payment provider, but we move quickly.
